Service Outsourcing
نویسندگان
چکیده
This article reviews the Operations Management (OM) research on service outsourcing, a common practice among today’s businesses. We focus on recent literature in three areas: capacity planning and supplier coordination, service outsourcing under information asymmetry, and quality concerns. Additionally, a mathematical framework is presented that can be used to analyze service outsourcing supply chains. We conclude with discussions on some promising future research areas.
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