Lessons Learned for Technology Implementation
نویسنده
چکیده
The South Carolina Division of Motor Vehicles recently replaced its 22-year-old computer system with a new $40 million system in an effort to resolve longstanding problems and improve service. The implementation of the new system, however, was plagued with difficulties. This article examines the implementation and suggests ways to prepare managers, employees, and other stakeholders before new technology is implemented.
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