Effectiveness of Co-Design Intervention – Adopting Service Co-Development Thinking

This paper presents first findings from a case study exploring the effectiveness of co-design interventions in the context of service codevelopment. The research approach was qualitative, comprising of three cases. Data was collected from follow-up interviews with organizations that have participated in researcher-led co-design interventions. As theoretical lens for analysing the case data we use theories of knowledge creation, service research, and process thinking, aiming to form a holistic understanding of the phenomenon studied. As a result we present a categorization of the service co-development interventions’ effects. Our findings indicate that the effects occur on two levels: thinking and practice. Furthermore, we argue that especially the use of visual boundary objects is crucial for the effectiveness of the interventions.