Open-access article

QUALITY FUNCTION DEPLOYMENT METHOD

QUALITY FUNCTION DEPLOYMENT METHOD

['Züleyhan Baran', '']

Abstract

Tourism competitive conditions nowadays, have made it necessary for businesses to respond customer demands as quickly possible. In this case, becomes important tourism translate into business voice. Quality Function Deployment (QFD) is a technique used product/service design satisfaction, which enables use all its capabilities current in the most effective way line with demands. refers development of quality functions that transform goals and ensure understanding at every stage team process. It also includes coordinated process creation characteristic solution methods by dividing each sections. Since method, can be adapted many types businesses, turn voice, industry has gained importance recent years.

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