EFQM-based Self-assessment of Quality Management in Hospitals Affiliated to Kerman University of Medical Sciences

نویسندگان

  • Azadeh Taghavi Neishabour University of Medical Sciences, Neishabour, Iran
  • Hossein Ebrahimipour Health Sciences Research Center, Department of Health and Management, School of Health, Mashhad University of Medical Sciences, Mashhad, Iran
  • Mehdi Jafari Sirizi Department of Health Care Administration, School of Management and Medical Information Sciences, Tehran University of Medical Sciences, Tehran, Iran
  • Mohammad Hossain Mehrolhassani Research Center for Health Services Management, Kerman University of Medical Sciences, Kerman, Iran
  • Reza Dehnavieh Research Center for Modeling in Health, Kerman University of Medical Sciences, Kerman, Iran
  • Somayeh Nouri Hekmat Research Center for Modeling in Health, Kerman University of Medical Sciences, Kerman, Iran
چکیده مقاله:

Background and Objectives: There is a growing tendency in Iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. The European Foundation of Quality Management (EFQM) model is a widely used framework for continuous quality management within healthcare facilities. The purpose of this article is to extend the view of current status of quality management in Iran’s hospital industry by reporting the details of an EFQM-based self-assessment of quality management in hospitals of Kerman University of Medical Sciences.   Methods: A cross-sectional study was conducted over the period of October to December 2011 by enrolling heads of departments and chief executive officers of all the four university hospitals of Kerman, the capital of Kerman province in southern Iran (n = 69). The standard EFQM questionnaire was used to measure quality management. Reliability of the assessment tool was determined by calculating Chronbach’s alpha coefficient. The data was analyzed using descriptive statistics.   Findings: The criteria ‘Process’ and ‘Customer results’ scored above 60%, and other criteria scored within the range of 50% to 60%. While ‘Process’ gained the highest score of 62.9%, the lowest score of 52.1% was received by ‘Key performance results’. Scores appeared to be overestimated compared to those gained by pioneer healthcare settings in developed countries. However, the scores were found more realistic in comparison with those in precedent domestic studies, suggesting a trend of gradual improvement of quality management knowledge and self-assessment skill.   Conclusions: The data suggest that the criteria ‘People’ and ‘Resource and Partnership’ are of a high priority for improvement in order to reach satisfactory ‘Key performance results’.

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

efqm-based self-assessment of quality management in hospitals affiliated to kerman university of medical sciences

background and objectives: there is a growing tendency in iran’s health sector for adoption of standard excellence models for improving quality in healthcare organizations. the european foundation of quality management (efqm) model is a widely used framework for continuous quality management within healthcare facilities. the purpose of this article is to extend the view of current status of qua...

متن کامل

Airborne Fungi Spores in Different Wards of Hospitals Affiliated to Kerman University of Medical Sciences

Introduction:The infections resulting from opportunist invasive fungi,such as Aspergillus,are an increasingly developing problem in haspitalized patients especially those suffering from immunosuppressive deficiencies.   Method:In this study,air sampling from selected wards of three hospitals affiliated to Kerman University of Medical Sciences was carried out 2 times/day over 7 months (May-Oct...

متن کامل

Nursing Students’ Communication with Patients in Hospitals Affiliated to Kerman University of Medical Sciences

Abstract Introduction: The way nursing students communicate with patients can show their actual performance in the future. This research was performed to determine how nursing students communicate with hospitalized patients in hospitals affiliated to Kerman University of Medical Sciences in. Methods: In a descriptive study, 175 students who had medical surgical unit, were selected by census...

متن کامل

Solid Waste Management of Hospitals affiliated to Kashan Medical University

  Introduction : Hospital waste always has been tallied as one of the important path for environmental contamination. Technology improvement and growth of population, eventually increases the hospital waste products, besides inadequate management could place healthcare workers, patients, communities and their environment at risks.   Objective : The aim of present study was valuatio...

متن کامل

Investigation of nursing job satisfaction in University hospitals affiliated to Hormozgan University of Medical Sciences

Introduction: Today, health system is challenging with decreased or lack of nursing job satisfaction. Lack of nursing satisfaction that are major human resources of health, can lead to decrease quality of services, desertion, and work absence by nurses. Current study reviewed the nursing job satisfaction in teaching hospitals affiliated to Hormozgan University of Medical Sciences. Methods: In d...

متن کامل

Analyzing the Quality Gap of Clinical Educational Services in Hospitals Affiliated with Kerman University of Medical Sciences Using SERVQUAL Method

Background:Students are the main customers of the universities. Thus, their perceptions and expectations of the educational quality is of great importance in planning for quality improvement. This study is aimed on evaluating the quality of clinical education in hospitals affiliated with Kerman University of Medical Sciences. Methods: This is a descriptive-analytical study. Three hundred and t...

متن کامل

منابع من

با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ذخیره در منابع من قبلا به منابع من ذحیره شده

{@ msg_add @}


عنوان ژورنال

دوره 1  شماره 1

صفحات  57- 64

تاریخ انتشار 2012-09-01

با دنبال کردن یک ژورنال هنگامی که شماره جدید این ژورنال منتشر می شود به شما از طریق ایمیل اطلاع داده می شود.

کلمات کلیدی

میزبانی شده توسط پلتفرم ابری doprax.com

copyright © 2015-2023