background and objectives: patient satisfaction is an important indicator of the quality of health and healthcare services. most relevant studies in iran have been conducted in the nation’s capital, and there is a lack of large-scale studies in other regions of this country. in order to help filling this gap, this study was designed to undertake a relatively large-scale assessment of patient sa...

an important determinant of health system performance is contracting. providers often respond to financial incentives, despite the ethical underpinnings of medicine, and payers can craft contracts to influence performance. yet contracting is highly imperfect in both single-payer and multi-payer health systems. arguably, in a competitive, multi-payer environment, contractual innovation may occur...

background different strategies for addressing the challenge of prioritizing elective patients efficiently and fairly have been introduced in norway. in the time period studied, there were three possible outcomes for elective patients that had been through the process of priority setting: (i) high priority with assigned individual maximum waiting time; (ii) low priority without a maximum waiti...

The present study attempts to offer insight into the volume, cost, and productivity of the operation of a cardiac echocardiographic laboratory (echo-lab) in a major public hospital of Greece and thus to contribute, on a practical level, to the widening of knowledge in the strategic field of secondary and tertiary healthcare management. The conducted research includes the basic step of the deplo...

introduction: health system performance assessment provides appropriate information about the status of health systems for governments and communities. therefore, in the recent decade, many countries have focused on performance assessment and reporting in order to develop methods and tools as a mean to help achieving health goals. the present study tries to design an indicator-based model (incl...

abstract background: client satisfaction is an important indicator for assessment of the quality of care provided. detecting patients dissatisfaction and trying to find the most effective and costly services is the basic way for improvement of service quality. the purpose of this study was to determine the satisfaction level of women in the maternity care centers (hospitals) of lorestan univers...

background and objectives: public-private partnership (ppp) is a well-established model to alleviate the risk of investment in health domain. while the model is widely applied in the developed countries, the adoption of the model in many developing countries is hampered partly by the lack of knowledge on dimensions and requirements of its local implementation. the present study, thus, aimed to ...

responding to ruth mcdonald’s editorial on the rise of leadership and leadership development programmes in healthcare, this paper offers three arguments. firstly, care is needed in evaluating impact of leadership development, since achievement of organisational goals is not necessarily an appropriate measure of good leadership. secondly, the proliferation of styles of leadership might be unders...

investments in the extension of health insurance coverage, the strengthening of public health services, as well as primary care and better hospitals, highlights the emerging role of healthcare as part of china’s new growth regime, based on an expansion of services, and redistributive policies. such investments, apart from their central role in terms of relief for low-income people, serve to reb...