هدف: هدف این پژوهش، تدوین استراتژی پاداش برای سازمان­‌های مشمول مدیریت خدمات کشوری است که بر اساس مدل هی­‌گروپ و شاخص‌­های کار شایسته انجام شده به عنوان مطالعه موردی، اداره کل تعاون، رفاه اجتماعی استان قم، در نظر گرفته است.طراحی/ روش‌شناسی/ رویکرد: با مراجعه مستندات منابع کتابخانه‌­ای اخذ خبرگان، مولفه­‌های موثر پرداخت پاداش‌­های اختیار سازمان سطح خرد (درون‌سازمانی)، شناسایی است. سپس مشارکت مصا...

This paper provides a holistic view of the Business Process Re-engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause success and failure for BPR implementation, classifies these factors into subgroups, and identifies key factors of success and failure. Finally, it explains how these factors influence the process of BPR implementatio...

The purpose of this paper is to help demystify the confusion on Business Process Reengineering (BPR). This is achieved through a review of the literature covering the period from the late 1980s to 1998. Articles published in the leading business journals and the more popular business magazines were included in the review, as well as books published on the topic. The paper first discusses the ne...

The growth and popularity of e-commerce has both challenged and enabled public sector organisations to redefine their levels of service. In the early 1990’s BPR was proposed as a mechanism for change. However, after reports of successive BPR failures the momentum for BPR abated. This paper explores the relationship between Intranet Technology and BPR and, by means of case studies conducted in t...

Software tools for Business Process Reengineering (BPR) promise to reduce cost and improve quality of projects. This paper discusses the contribution of BPR tools in BPR projects and identi®es critical factors for their success. A model was built based on previous research on tool success. The analysis of empirical data shows that BPR tools are related to effectiveness rather than ef®ciency of ...

Business Process Redesign (BPR) and Information Architecture (IA) have been recognized as high organizational priority agenda items in the 1990s. This paper provides tile premise for integrating these two critical issues. A model depicting the relationship between IA and BPR is presented. IA design and BPR share a common focus on business processes and, when properly conducted, IA design should...

Introduction Making sense of the debate on business process reengineering (BPR) is a daunting task. One is confronted with a wide variety of contradictory interpretations. Some see it as a break with Taylorism (Davenport and Short, 1990), others see it as a direct continuation of Taylorism (Tinaikar et al., 1995). Chief proponents see it as something very different from continuous improvement (...

Previous researchers have investigated the principles of business process reengineering (BPR) and how firms approach this process. However, previous research makes no distinction among BPR projects in different organizational contexts. The present research investigates the BPR methods best suited for financial institutions. Based on a case study conducted in Chase Manhattan Bank, this research ...

Business process reengineering (BPR) projects have been carried out for many years, with varying degrees of success. Two key reasons for failure are distinguished from the literature: insufficient stakeholder involvement and poor analyses of the business processes. The purpose of this paper is to present a decade of field experiences with collaborative BPR. Nine BPR projects were executed and a...