ارزشیابی مهارتهای ارتباطی و بین فردی دستیاران مجتمع حضرت رسول(ص)با استفاده از رویکرد 360 درجه

Background: The important element in evaluation of the operation of residents is their attitude and behavior. The best way for evaluation of attitude and behavior is questioning people in their work environment who are constantly in relation with residents. Therefore, this evaluation form helps to educate seniors to recognize problematic residents from the good ones. 360 degree or multi reference evaluations is a evaluation where, an index of personal, behavioral and operative expected scales is predicated and all related people with person in organization, including superior, colleagues, subordinates and costumers are asked to evaluate the person based on a specified scales. Usage range includes evaluation of behavioral habits and individual and group interactions. The goal of the study is to reflect strengths and weaknesses of residents, with the arising conception and their overviews. Methods: Evaluation was held with existed standard questionnaire for all assistants in Hazrat Rasoul hospital. Ten questionnaires were considered for each resident (3 of them were filled by professors, 2 by residents and from the remaining 5 questionnaires, 2 of them by patients and 3 by nurses). All this information was summed up in the final form and after calculation average grade was given for each group. The average grade for each resident was calculated and the result was announced to him/her in private meeting. Results: Overall 326 residents were evaluated and from them 149 cases (7.45%) were men and 177 cases (3.54%) were women. Average age was between 29.5±70.32 years. 151 cases (3.46%) were married and the rest were single. From educated perspective 110 cases (7.33%) were studying in first year, 84 case (8.25%) in second year, 68 case (9.20%) third year and 64 case (6.19%) in forth year. Answers, after scoring, were added to SPSS software version 17 and with descriptive statistics and related test like T-TEST and ANOVAs, etc. were analyzed. Conclusion: In evaluating the average score of residents in different years we concluded that average of all scores from professors, nurses, patients and residents and total score of residents from third year onward is higher from the rest of the residents and the lowest grade in all cases was for first year residents. In terms of grade, third year residents had highest grade and first year assistants had lowest grade. Overall the best grade was for orthopedics unit and weakest grade was for internal unit.