An Analysis of Improving Public Participation in Tax Payments with Emphasis on Citizenship Education (Case Study of General Tax Affairs Directorate of Tehran City West)

One of the indicators of economic development in countries is the participation of their citizens. One of the most important issues is the participation of citizens in paying taxes. In this research, a model for promoting popular participation in paying taxes at General Tax Directorate of Tehran City West has been addressed. This study was carried out in combination; in the qualitative section, a sample of 20 individuals was deliberately targeted at expert level in the field. The qualitative tool in the research was a semi-structured interview and a small tool for a researcher-made questionnaire. The statistical population of this study is 384 taxpayers and 254 employees of the General Directorate.  A random sampling method was used. According to the opinion of the professors, the tool was selected through the implementation of 30 questionnaires and the determination of Cronbach's alpha which was equivalent to 9.63. The exploratory factor analysis, factor analysis and confirmatory factor analysis, and T test were used in this research. Furthermore, SPSS software, the Monte Carlo PCA program and the Structural Equation Modeling technique (SEM) were used. The research findings show that in this study, 8 factors have been discovered to increase the participation and the heart of it was extracted and approved by the experts. Among these, technological and economic factors have the highest amount and they are considered as the most important factor for promotion of participation.