ارزیابی عملکرد بیمارستان شهید رحیمی‌خرم آباد براساس الگوی تعالی سازمانی EFQM، سال 1393

Background: Self-evaluation in health and treatment sector, similar to other sectors, is inevitable. Resources limitation, the necessity of performances monitoring, vitality of rendered services and cares by this sector and quality of these services and…. are evidences indicating the necessity of an accurate and correct self-evaluation of this sector performances. Therefore, the main purpose of this study was to evaluate the performance of Shahid Rahimi hospital in Khorramabad based on the Organization Excellence Model in order to achieve a practical guidline for improving its’ performance. Materials and Methods: This cross-sectional study was conducted in 2014 in Shahid Rahimi hospital of Khorramabad City. The standardized self-assessment questionnaire, designed based on the EFQM model, was used as the instrument to data collection the reliability and validity of the questionnaire has been highly reported in the previous studies and the Cronbach's alpha coefficients has been reported 98%. Results: In the enableres criteria of the organizational excellence model, regarding the leadership criterium of the hospital had the highest score while the processes criterium had the lowest score. considering the results criteria of the EFQM model, the customers and key performance results had the highest score while the lowest score was related to the society results which along staff results need to be improved. Conclusion: Findings of the study indicate the suitable condition of this hospital regarding to the EFQM criteria. The results of this model is generally applied for systematic analysis of the organizations’ internal-external environment in order to acquire a systematic approach as well as supporting decision situations.