Kassem Kassak
Department of Health Management and Policy, Faculty of Health Sciences, American University of Beirut, Beirut, Lebanon
[ 1 ] - Exploring the Relationship between Accreditation and Patient Satisfaction – The Case of Selected Lebanese Hospitals
Background Patient satisfaction is one of the vital attributes to consider when evaluating the impact of accreditation systems. This study aimed to explore the impact of the national accreditation system in Lebanon on patient satisfaction. Methods An explanatory cross-sectional study of six hospitals in Lebanon. Patient satisfaction was measured using the SERVQUAL tool assessing five dimensio...
نویسندگان همکار