Arefeh Pourtaleb
Department of Health Services Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
[ 1 ] - The Quality Assessment of Family Physician Service in Rural Regions, Northeast of Iran in 2012
Background Following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. The present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...
[ 2 ] - Customers’ Complaints and its Determinants: The Case of a Training Educational Hospital in Iran
Background Today, despite the efforts of the medical community and healthcare staff along with the advancements in medical technology, patients’ dissatisfaction and complaints have been increased. The present study aimed at making a survey on the patients’ complaints in a large training hospital affiliated to Mashhad University of Medical Sciences (MUMS). Methods This descriptive, cross-secti...
[ 3 ] - Health System Responsiveness: A Case Study of General Hospitals in Iran
Background Considering patients’ needs and expectations in the process of healthcare delivery improves the quality of services. This study aimed to investigate the responsiveness of general public and private hospitals in Mashhad, Iran. Methods In this cross-sectional and explanatory study, hospitalized patients (with at least 2 days of stay) in general private and public hospitals in Mashhad...
[ 4 ] - Risk Assessment of Drug Management Process in Women Surgery Department of Qaem Educational Hospital (QEH) Using HFMEA Method (2013)
Evaluation and improvement of drug management process is essential for patient safety. The present study was performed whit the aim of assessing risk of drug management process in Women Surgery Department of QEH using HFMEA method in 2013. A mixed method was used to analys failure modes and their effects with HFMEA. To classify failure modes; nursing errors in clinical management model, for cla...
[ 5 ] - Risk Assessment of Drug Management Process in Women Surgery Department of Qaem Educational Hospital (QEH) Using HFMEA Method (2013)
Evaluation and improvement of drug management process is essential for patient safety. The present study was performed whit the aim of assessing risk of drug management process in Women Surgery Department of QEH using HFMEA method in 2013. A mixed method was used to analys failure modes and their effects with HFMEA. To classify failure modes; nursing errors in clinical management model, for cla...
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