Yaser Samimi
Department of Industrial Engineering, K.N. Toosi University of Technology, Tehran, Iran.
[ 1 ] - Investigating causal linkages and strategic mapping in the balanced scorecard: A case study approach in the banking industry sector
One of the main challenges of strategic management is implementing the strategies. Designing the strategy map in Balanced Scorecard framework to determine the causality between strategic objectives is one of the most important issues in implementing the strategies. In designing the strategy map with intuition and judgment, the link between strategic objectives is not clear and it is not obvious...
[ 2 ] - A robust wavelet based profile monitoring and change point detection using S-estimator and clustering
Some quality characteristics are well defined when treated as response variables and are related to some independent variables. This relationship is called a profile. Parametric models, such as linear models, may be used to model profiles. However, in practical applications due to the complexity of many processes it is not usually possible to model a process using parametric models.In these cas...
[ 3 ] - Bayesian Estimation of Change Point in Phase One Risk Adjusted Control Charts
Use of risk adjusted control charts for monitoring patients’ surgical outcomes is now popular.These charts are developed based on considering the patient’s pre-operation risks. Change point detection is a crucial problem in statistical process control (SPC).It helpsthe managers toanalyzeroot causes of out-of-control conditions more effectively. Since the control chart signals do not necessarily...
[ 4 ] - Service Quality Management Modeling, Controlling and Upgrading as well as Communications and Information Technology Enhancement through Conducting a Case Study in the Parent Telecommunications Network of Iran
This paper reviews the service quality management control and upgrade as well as the communications and information technology enhancement. The purpose of this research is the control and improvement of the service quality management as well as the enhancement of the parent telecommunications network of I.R.Iran that finally, taking the specific conditions into consideration, the quality manage...
[ 5 ] - بررسی معیارهای ارتقای مدیریت کیفیت و تعالی صنعت ارتباطات و فنّاوری اطلاعات با مطالعه‌ی موردی شبکه‌ی مادر مخابراتی کشور
به‌منظور تحقق سیاست‌های کلان کشور در بخش ارتباطات و فنّاوری اطلاعات، وجود یک شرکت حاکمیتی به‌عنوان شبکه‌ی مادر مخابراتی ضروری است. هدف از این تحقیق بررسی و شناسایی معیارهای ارتقای کیفیت خدمات این شبکه است. با اضافه کردن معیارهای امنیت و خطرپذیری و معیارهای حاکمیتی و اقتصادی به آخرین ویرایش مدل تعالی بنیاد کیفیت اروپا، پس از اعتبارسنجی و صحه‌گذاری، مدل توسعه یافته‌ی جدید به‌عنوان مدل مدیریت کیفی...
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