خلیلی, کرم

گروه مدیریت، دانشگاه آزاد اسلامی واحد ایلام، ایران

[ 1 ] - ارزیابی کیفیت خدمات ارائه شده بیمارستانهای منتخب شهر تهران با استفاده از مدل سروکوال

Introduction: One of the factors that increases competitive ability is to improve the quality of presented service in organizations such as hospitals. Providing superior services through maintaining high quality is a prerequisite for the success of service organizations. The SERVQUAL model is one of the most commonly used tools for measuring service quality satisfaction. So the aim of this stud...

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