Shahamat, Shohreh

[ 1 ] - The Quality of Educational Services: Gap between Optimal and Actual Status according to Dentistry Students

Introduction: Students as main customers of educational services judge service quality by making a comparison between their expected services and the services that they receive. Differences between expectations and perceived performance are referred to as ‘quality gap’. Regarding educational services, this gap is related to managers’ failure to recognize and respond to the students’ needs. The ...