Th e purpose of this study focus es on the extent to which electronic word-ofmouth (eWOM) and the image of Macanese gastronomy tourism infl uences tourists' intentions, based on samples of those who use the Internet, to search for information about Macanese gastronomy. Th is study was conducted from April to June 2013. A quantitative research method was adopted and online questionnaires were di...

Despite extensive research on service quality and its consequences, there is still a lack of empirical research examining these variables in the context of resort hotels. In fi lling the gap, this study aims to assess service quality as determinant of customer satisfaction and resulting behavioural intentions in the context of Malaysian resort hotels. Based on the literature review, this study ...

Th e paper examines the host country-specifi c factors as determinants of hotel chains' market presence in a destination. Th ree types of hotel chains' market presence are identifi ed – absolute market presence (number of chain affi liated hotels/rooms), relative market presence (share of affi liated hotels/rooms in the total number of hotels/rooms in a destination) and market presence intensit...