the purpose of this research is to evaluate the effectiveness of implementation quality management system (iso 9001:2000) in gas processing plants of national iranian gas company using balanced scorecard approach. more specifically, we chose the balanced scorecard framework to examine five well-known gas processing plants in national iranian gas company from four different perspectives in order...

This paper applies a new multi attribute decision-making (MADM) model to help companies for enterprise resource planning (ERP) selection problem based on Balanced Score Card method. This paper uses three-parameter interval grey numbers which is derived from Grey theory (was proposed by J. Deng). This numbers is used instead of linguistic variables. Beside, a new weighting method that outcomes f...

When considering education, quality of educational service and stakeholder satisfaction can be taken as more important. Most of the performance models are fails to address the evaluation of organizational performance. This study examines the performance of entire management faculties in Sri Lankan Universities and the perception level of management employees about the Balanced Scorecard (BSC). ...

Ital Fran's Multindo Food Industries Bali Branch is one of the companies engaged in food processing industry that produces bread with competitive and complex business competition conditions. The purpose this study to determine company's performance PT. using Balanced Scorecard (BSC) method. This research was conducted by observing company, interviewing management distributing questionnaires cus...

Purpose: This article examines the significance of innovation to organisations following strategies of entrepreneurial orientation. In particular, the study looks at the significance innovation adds to the implementation of contemporary management control systems (MCSs) and to improved performance in these organisations. Design/methodology/approach: A quantitative analysis was conducted based o...

A Balanced Scorecard (BSC) presents the quantitative goals selected from multiple perspectives for implementing the organizational strategy and vision. However, in most current BSC frameworks, including those developed for the Information and Communication Technology (ICT) field, each perspective is handled separately. None of these perspectives is integrated automatically into a consolidated v...

The Balanced Scorecard (BSC) is a popular concept for performance measurement, because it focuses attention of management on just a few measures and bridges different functional areas (both financial and non-financial measures are included in the BSC). But, the BSC has also received some criticism. In this paper five limitations of the use of the BSC are discussed: BSCs focus on unidirectional ...

In outsourcing, management seeks to achieve costs savings, operational efficiency, customer satisfaction, and/or company growth. We integrate the ANP with the perspectives in Balanced Scorecard (BSC) for IT outsourcing decision making. The proposed BSC-ANP model helps evaluate the impact of decision on firm performance and confirms the existence of indicator interactions.