This paper discusses issues and strategies in implementing Balanced Scorecard to facilitate strategic planning in a small private university library. Bond University has been using the Balanced Scorecard to measure and manage its performance. One of the challenges in implementing the Balanced Scorecard is selecting appropriate performance measures for the four areas of the Balanced Scorecard wh...

Robert Kaplan's Balanced Scorecard has played an important and welcome role in the nonprofit world as nonprofit organizations have struggled to measure their performance. Many nonprofit organizations have taken both general inspiration and specific operational guidance from the ideas advanced in this important work. Their pioneering efforts to apply these concepts to their own particular settin...

In the UK, the split between opposition and supporters views of the National Health Service (NHS) performance ratings system is growing. Objective argument and consensus would be facilitated if a methodology was developed which showed the cause and effect relationships between the components of the performance rating system. The NHS hospital trust performance ratings data used in 2002 and 2003 ...

Regional development has been playing an increasingly important role in the activities of higher education institutions (HEIs). The planning of regional strategies is notably different from that of other strategies, because there is no single institution or organisational unit who owns the strategy. This study presents techniques for networked and virtual organisations to gain commitment to a c...

This paper presents the possibility to utilize Balanced Scorecard knowledge in software process improvement. The research is a case study in a Finnish software company where the author has been working as a quality manager and a product manager. Main focus is to introduce aspects of making visible the business factors of software process improvement steps. The balanced scorecard approach is int...

The management of Enterprise Resource Planning (ERP) Software includes two main tasks: the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding ...

“Baldrige? Six Sigma? Lean? Balanced Scorecard? We don’t have time for all of these initiatives! Let’s just pick one and go with it!” How many times have you heard (or perhaps even said) something similar to this? The statement suggests the initiatives are equivalent. They are not. As has been discussed earlier in this book, the Baldrige Criteria for Performance Excellence represent a comprehen...