branding subject in latest decades became one of the most important research priorities in marketing management domain. this research with aim of goal setting theory an internal branding try to identify effective factors on employee`s commitment and loyalty and brand performance at employee level. statistical society contains all employees at three levels: branch chairman, master operators and ...

Data Envelopment Analysis (DEA) is a mathematic technique to evaluate the relative efficiency of a group of homogeneous decision making units (DMUs) with multiple inputs and outputs. The efficiency of each unit is measured based on its distance to the production possibility set (PPS). In this paper, the BCC model is used in output-oriented. The average return on profit as output and the covaria...

This study provides comparative analysis of different banks branches efficiency in Pakistan during the year 2010. The main objective of the study is to develop an effective model for measuring the relative efficiency and achievable development proficiency of selected bank branches by analyzing their competencies and deficiencies through application of Data Envelopment Analysis. Further more, th...

We tested whether the relationship between a team climate of support from the organization and team performance is mediated by positive team mood. Recent research has shown that this team climate facet is related to team performance, but we do not have any empirical evidence about the mechanisms involved in this relationship. The study sample was composed of 59 bank branches, and a longitudinal...

Today, banks, as intermediaries, seek to attract and allocate resources to obtain greater benefit. Therefore, the bank assessment is considered as an important subject in the banking industry. Data envelopment analysis is an effective technique in evaluating the efficiency of decision-making units. There are factors among banking indices (such as receivables from resource allocation) that are i...

This paper proposes a method for ranking decision making units (DMUs) using some of the multiple criteria decision making / multiple attribute decision making          (MCDM /MADM) techniques, namely, interval analytic hierarchy process (IAHP)          and the technique for order preference by similarity to an ideal solution (TOPSIS).          Since the efficiency score of unity is assigned to ...

the main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. the customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. the findings of the study has direct practical relevance for the bank...

one of the important issues of today's world is efficiency measurement of different organizations and the comparison between their units. on the other hand, banks play pivotal role in improvement of economic signals in each country. therefore, considering this role and the number of banks in iran, efficiency measurement of banks becomes important. the main goal of this paper is studying th...

The main objective of the paper is to investigate customer treatment, financial efficiency and supporting customer services with modern banking technology in financial institutions. The customer orientation and business performance of financial institutions targets customer services to maintain long term mutual relationships. The findings of the study has direct practical relevance for the bank...

A widely publicized series of mergers has characterized the banking industry in recent years. Shareholder returns from these mergers have often been disappointing. This study finds delays in implementing potential operating savings and realizing benefits of scale economies may be one reason bank mergers have disappointing returns. We analyze a 200 branch network formed in a merger of four banks...