The goal of this study was to investigate the factors that influence how consumers continue to use, and how frequently they use, internet banking in Australia. Patterns of continued use and frequency of use of internet banking have been neglected as most of the existing studies focus on either consumer adoption or acceptance of internet banking. However, in comparison to new customer acquisitio...

Today, information technology (IT) has become a key element in economic development and a backbone of knowledgebased economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage of information technologies (IT) is an increasing challenge for developing countries. There is now growing evidence that Knowledgedriven innovation is a decisi...

0957-4174/$ see front matter 2009 Elsevier Ltd. A doi:10.1016/j.eswa.2009.01.005 * Corresponding author. Tel.: +886 33412500x6103 E-mail addresses: [email protected], whydec6 [email protected] (G.-H. Tzeng), j02255@ji-ee The paper proposed a Fuzzy Multiple Criteria Decision Making (FMCDM) approach for banking performance evaluation. Drawing on the four perspectives of a Balanced Scorec...

Internet banking offers major advantages for both banks and their customers. However, not all people have equal access or skills to use such services. As banks are interested in migrating customers online, they need to reveal the conditions of internet banking services acceptance and use. The main objective of this study is to understand the factors influencing internet banking adoption taking ...

Advent and adoption of internet by the industries has removed the constraint of time, distance and communication making globe truly a small village. Financial sector being no exception, numerous factors such as competitive cost, customer service, increase in education and income level of customers etc. influence banks to evaluate their technology and assess their electronic commerce and interne...

Whilst the adoption and diffusion of mobile banking has revolutionised the banking sector in developing countries, paucity remains on exploring the role of mobile banking for government-to-person (G2P) transfers. Through an interpretive case study of the Benazir Income Support Programme (BISP) in Pakistan, the paper investigated how the adoption of mobile phones enabled and constrained poor wom...

This paper analyzes recent literature in the search for trends in business intelligence applications for the banking industry. Searches were performed in relevant journals resulting in 219 articles published between 2002 and 2013. To analyze such a large number of manuscripts, text mining techniques were used in pursuit for relevant terms on both business intelligence and banking domains. Moreo...

Despite the steady growth of Internet banking and mobile banking, only half of adults in the U.S. use online banking, with the other half still visiting physical branches for their banking services (Fox, 2013). For years, studies are being conducted in the IS field using the Technology Acceptance Model (TAM) in order to determine the key factors explaining the adoption of online banking. But, d...

Identifying banking crises is the first step in the research on determinants of banking crises. The prevailing practice is to employ market events to identify a banking crisis. Researchers justify the usage of this method on the grounds that either direct and reliable indicators of banks’ assets quality are not available, or that withdrawals of bank deposits are no longer a part of financial cr...

As today’s information technology (IT) penetrates the business of almost any company, IT transformation of two enterprises during mergers and acquisitions (M&A) represents a challenging task. In particular, the financial service industry inherently relies on IT, supporting their virtual and typically standardized products. The formerly highly fragmented German banking sector currently is and in...