today, the benefits of organizations cannot be achieved by one organization alone, because the organizations are trying to make their business focus on core competence, and they outsourcing other activities to other organizations. iranian organizations have long spoken of it outsourcing is a form of serious issues; so managers need to increase their knowledge and techniques in the field of it o...

BACKGROUND AND OBJECTIVES Irregular and poor quality sleep is common in business process outsourcing (BPO) employees due to continuous shift working. The influence of this on the cardiac autonomic activity was investigated by the spectral analysis of heart rate variability (HRV). METHODS 36 night shift BPO employees (working from 22:00 to 06:00h) and 36 age and sex matched day shift BPO emplo...

The emotional competence can be regarded as an important personal resource in service work because it moderates the relationships between work characteristics, emotional dissonance, and outcome variables like job satisfaction and Attrition. The objective of this research was to explore the antecedents and consequences of emotional dissonance leading to attrition among the knowledge workers in t...

While traditional BPO has been an ‘as-is’ business process execution by a vendor with minimal client intervention with cost benefit being the principal motive, BPM, on the other hand, is the management of processes for the client where the objective is to deliver both cost as well as value to the process stakeholders. Thus success metrics of a vendor’s ability to execute BPM projects are likely...

Process orientation has been empirically linked to corporate performance. Several studies have shown that more process oriented companies perform better than less process oriented companies. Consequently, many researchers attempted to define what makes a company process oriented, which resulted in numerous frameworks and conceptualizations of process orientation. Based on concepts of business p...

The Indian Information Technology-Business Process Outsourcing (IT-BPO) industry has often been a subject of envy among developing economies, for the rapid growth it has recorded in the past two decades. From being a destination of low-cost technical labour and a pioneer of ‘body shopping’ model, the industry has transformed itself into a USD 100 billion behemoth engaged in offering a wide rang...

Globally, the Business Process Outsourcing (BPO) sector have grown rapidly over last two decades, driven by transfer of processes from companies in developed countries to ones emerging economies. Work home (WFH) has been fruitful during Covid-19 lockdown as per Governments mandate. As a result, about 90% employees worked with 65% them homes metros and rest 35% small towns.The main purpose was s...

Employee engagement emerged as one of the most important topics for HR managers and practitioners in industry. This study aims to analyze assess how various organizations engaged their workers throughout coronavirus epidemic. The Philippine Business Process Outsourcing (BPO) companies have shifted remote work set-up ensure productivity. researchers focused on 100 purposively selected team leade...

Este artigo objetiva apresentar o desenvolvimento e a implementação de um sistema medição desempenho (SMD) para uma empresa brasileira BPO (business process outsourcing), prestadora serviço intensivo em conhecimento soluções prevenção fraudes. Metodologicamente é estudo caso natureza empírica qualitativa, cujos dados foram obtidos partir análise bibliográfica, documental entrevistas semiestrutu...

A tanulmány célja, hogy megvizsgálja a kínai és indiai vállalatok magyarországi befektetéseit, azok fő jellemzőit magyar kormány ún. „Keleti nyitás” politikájának szerepét e beruházások alakulásában. szerző két ázsiai óriásgazdaságból származó befektetések ágazati megoszlásával, piacra lépésük módjával motivációival foglalkozik. Mindkét ország vállalatai számára az autóipar legvonzóbb ágazat, d...