Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...

Textual descriptions of processes are ubiquitous in organizations, so that documentation the important can be accessible to anyone involved. Unfortunately, value this rich data source is hampered by challenge analyzing unstructured information. In paper we propose a framework overcome current limitations on dealing with textual processes. This considers extraction and analysis connects process ...

Purpose: The core aim of this article is to study the influence E-Business Processes foodservice companies on increasing food security. Objectives: To theoretical background creation business processes describe their function in production cycle evaluate predictors understand framework how grounded digital technologies which have positive impact Methodology: This paper based a variety existing ...

by the explosive growth of b2b e-commerce transactions in international supply chains and the rapid increase of business documents in iran’s cross-border trading, effective management of trade processes over borders is vital in b2b e-commerce systems. structure of the localized model in this paper is based on three major layers of a b2b e-commerce infrastructure, which are messaging layer, busi...

Knowledge has been a subject of interest and enquiry for thousands of years, since at least the time of the ancient Greeks, and no doubt even before that. “What is knowledge” continues to be an important topic of discussion in philosophy. More recently, interest in managing knowledge has grown in step with the perception that increasingly we live in a knowledge-based economy. Drucker is usually...

BPMN is a leading visual notation for modeling Business Processes. Although it can be efficiently used for modeling workflow structures, it is not suitable for modeling the low-level logic of particular tasks in the process. Recently, Business Rules have been used for this purpose. Such rules are often specified in natural language and in an informal way. In this paper, we consider an approach ...