The main objective of e-Government is to better serve citizens. However, citizens’ likelihood to use e-Government services is very low especially in the context of developing countries. Lack of trust in e-Government systems has been recognized as one of the major barriers to e-Government services adoption. Citizens’ decision to use online services is dependent on their level of trust in the tec...

The purpose of this study is to identify the problems faced by senior citizens while using computer and to identify the most popular computer technologies used among the senior citizens. This paper formulates some hypothesis based on a survey conducted in early 2010, where main issues were identified as requirements and opportunity of sharing knowledge among the senior citizens. Findings shows ...

Developing countries have established promising e-Government initiatives with the objective of enhancing the accessibility of government services and information for their citizens. However, governments tend to design and launch online services based on their understanding of what citizens need, surprisingly, without actually measuring what increases citizens’ willingness to adopt web-enabled s...

INTRODUCTION In 2002 the Republika Srpska of Bosnia and Herzegovina adopted goals for reducing the burden of chronic disease through a new screening program in its publicly funded health centers ("Dom Zdravljas"). This study evaluated the first year of program implementation. METHODS The evaluation used in-depth interviews with 25 key stakeholders and in-person interviews with 1004 citizens. ...