Post adoption behaviours of e-service users are important for e-service providers to increase both their revenues and profits. This paper develops a model to investigate the factors influencing users’ post adoption behaviours, including continuance intention to use e-services and recommendation behaviour. The model is developed based on Expectation Confirmation Theory and includes two additiona...

Uses of social network sites (SNSs) are diversifying in an astounding fashion. SNSs (e.g. Facebook) can no more be seen as online platforms solely for socializing. This study examines the Facebook users’ perceptions, attitudes and continuance intentions of the site (Facebook). To meet this objective data was collected from a purposive sample of 211 respondents who have been using Facebook for m...

The purpose of this study is to understand factors that affect Blog continuance intention. The expectation-confirmation theory (ECT) model is adapted with perceived enjoyment and user involvement. Data was collected via an online survey which results 430 valid samples. The research model was assessed by structural equation modeling (SEM) as performed in LISREL program. The results show that con...

Based on the theoretical lens of multiple commitments and prior research on electronic word-ofmouth (eWOM), this study develops a research model to investigate the antecedents of users’ continuance intention to contribute eWOM in online opinion platforms. Specially, this study investigates the mediating roles of multiple commitments namely, affective commitment, calculative commitment and norma...

Organizational commitment is crucial to hospitals due to the critical role that employees play in the provision of healthcare services. In this study, we investigate the relationship between job satisfaction and organizational commitment (affective commitment, normative commitment and continuance commitment) in pay hospitals in Konya city, Turkey. The findings of the research indicated that job...

Prior research has distinguished general computer self-efficacy (CSE) and application-specific computer self-efficacy, but few studies have investigated the relationship between the two levels of CSE as well as their antecedents and consequences. With the increasing popularity of social networking sites such as Facebook, we are interested in assessing the role of general and specific CSE in pre...

Post-adoptive usage behaviors of information systems (IS) are critical for a firm to successfully improve performance and sustain competitive advantages. As a form of post-adoptive usage, extended use is conscious behavior beyond routine that requires the extra involvement of users’ time and efforts. Drawing upon the insights from the IS continuance model and organizational commitment theory, w...

Retaining your customers is important for E-sellers to survive in the intensified competitive e-marketplace. We approach this issue from the perspective of “continuance intention”, a behavior intention that describes the willingness of customers to continue transacting with sellers. Drawing upon the trust-commitment theory, as well as institution-based trust factors, we examine two types of tru...

IS continuance is important for IS providers to increase both their revenues and profits, and to achieve success. With the penetration of SNS into people’ lives, SNS has attracted the attentions of IS researchers and become a hot topic. This study develops a model to explore the factors determining individuals’ continuous intention and use of SNS. Based on 221 useful questionnaires, the researc...

Many companies work hard to ensure that service representatives are friendly when interacting with customers. Friendliness, however, is not always enough; customers must believe that service employees are not just acting out a friendly role. In our study, we extrapolated this idea to web-based support services. Integrating IS and marketing perspectives, we suggested that user judgment of human ...