This paper presents a reference model for the process of management of quality and improvement based on a conceptual framework for managing the process of systematically deriving improvement actions from customer expectations and strategic decisions through business processes, and prioritising actions that will most contribute to achievement strategic objectives. After some introductory theoret...

the present study was designed in quasi-experiment to assess adoption of the essential clauses of particular clinical laboratory quality management requirements based on international organization for standardization (iso 15189) in hospital laboratories and to evaluate the cost effectiveness of compliance to iso 15189.the quality management intervention based on iso 15189 was conceded through t...

Statistical process control (SPC) theory takes a negative view of adjustment of process settings, which is termed tampering. In contrast, quality and lean programmes actively encourage operators to acts of intervention and personal agency in the improvement of production outcomes. This creates a conflict that requires operator judgement: How does one differentiate between unnecessary tampering ...

Highly regulated sectors face challenges on data and information quality management (DIQM) to conform to increasing regulations. With the financial service sector, as the most highly regulated industry, we are interested in current and future DIQM challenges. For a sustaining improvement, data quality should be managed process-driven. Process-driven data quality management (PDDQM) provides cont...

“method to assess, improve and communicate the level of quality in early care and education settings.”1 Research shows that high-quality early childhood experiences have an impact on improving the cognitive, academic and social skills of all children, particularly those most at risk for school failure later in life.2 States are using QRIS as a driver to enhance the quality in early childhood ed...

Much of the collective knowledge of organisations is scattered in different types of document archives and in incompatible electronic documents within unintegrated applications. Along with technological challenges, organisational challenges caused by increasingly ubiquitous information technologies in everyday working need to be taken into account in the design of enterprise document management...

The effective cost management during the conceptual design phase of a product is essential to develop a product with minimum cost and desired quality. The integration of the methodologies of quality function deployment (QFD), value engineering (VE) and target costing (TC) could be applied to the continuous improvement of any product during product development. To optimize customer satisfaction ...

introduction: in today’s world, organizations are attempting to achieve advantages and competitive results. understanding mutual interactions between organizations and using modern management techniques as well as modern management tools might have an influential effect on obtaining optimal organizational results. nowadays, one of the competitive advantages is applying the excellence models. th...