The rapidly growing web technologies and electronic commerce applications have stimulated the need of personalized and group decision support functionalities in eTourism intermediary systems. The goal of this paper is to propose a functional framework and design process for building a webbased customer-oriented decision support system to facilitate personalized and community tourism services. M...

Companies of all industrial sectors depend increasingly on their IT infrastructure and therefore demand more features, security and reliability regarding the provided IT services. Consequently, a user– and quality–oriented service management is desperately needed to fulfill the posed requirements. The previously developed MNM service model contributed to this research area by specifying a forma...

Recently, innovation-oriented firms have been competing along dimensions other than price lead time being one such dimension. Increasingly, customers are favoring lead time guarantees as a means to hedge supply chain risks. For a maketo-order environment, we explicitly model the impact of a lead time guarantee on customer demands and production planning. We study how a firm can integrate demand...

This paper is concerned with the development of methods that can be used to augment human performance in three degree of freedom (DOF) motion planning tasks. Previous experimental studies have shown that human performance in such motion planning tasks is inadequate, especially when complex objects and/or environments are involved. Our approach is based on the use of Con guration Space (C-Space)...

this research aimed at   applying servqual model to examine the relationship between mobile banking services and customer satisfaction. while the previous researchers had already examined the effect of qualities services on banking customer satisfaction, no previous study was done on mobile banking. thus, the current paper attempted to fill the gap in the literature by applying servqual model t...

This paper draws on the “human reliability” concept as a structure for gaining insight into the maintenance workforce assessment in a process industry. Human reliability hinges on developing the reliability of humans to a threshold that guides the maintenance workforce to execute accurate decisions within the limits of resources and time allocations. This concept offers a worthwhile point of de...

This paper presents a simulation analysis on the effects of robust master production scheduling. Up to now, relatively highly aggregated planning models for robust master production scheduling were regarded and the realizability of the planning results was not considered. This paper analyses a more detailed model for master production scheduling than in previous works. The evaluation of the pla...

The growing focus on customer relationship forces enterprises to redesign their processes more customer oriented. This article suggests a classification of customer orientation from the customer’s perspective. Within this classification we discuss processes to obtain customer-oriented products and services in enterprises. To create a comprehensive solution to a customer’s problem, i.e. a bundle...

this paper presents an application of benders decomposition to deal with the complexities in the simultaneous generation expansion planning (gep) and transmission expansion planning (tep). unlike the power system operation fields of study, the power system planning methods are not expected to be fast. however, it is always preferable to speed up computations to provide more analysis options for...

In this paper, we discuss the planning and the realization of last-mile delivery in urban areas. Two main prerequisites are identified in order to increase service quality in attended home delivery. First, empirical traffic data has to be collected and analyzed, and second, this raw data has to be converted into time-dependent data sets for route planning. Thus, an optimization framework is des...