An ongoing discussion in IS research and practice emphasizes that divergent expectations of clients and vendors seem to contribute to outsourcing failures. Research in IS outsourcing has thus increasingly turned its attention to the role of relationship management between client and vendor. So far, studies have focused on addressing relationship factors in general, not taking different outsourc...

Despite the implicit recognition of trust in IS outsourcing, comparatively few research could be found in this area. While addressing the nature of trust in IS outsourcing, we found surprisingly many aspects on the concept of trust which have not been captured in the mainstream research on IS outsourcing. This paper presents an interdisciplinary view on trust and attempts to call for a greater ...

Abstract Robotic Process Automation became an increasingly invasive technology in outsourcing, since both of these industries have been developed based on the same business desiderata, such as increased efficiency, cost savings and improved accuracy. However, there is a gap existing literature regarding concrete use this tasks. Therefore, we set out to investigate implementation RPA services in...

Database outsourcing is becoming increasingly popular introducing a new paradigm, called database-as-a-service, where an encrypted client’s database is stored at an external service provider. Existing proposals for querying encrypted databases are based on the association, with each encrypted tuple, of additional indexing information obtained from the plaintext values of attributes that can be ...

Changes in the current business atmosphere where speed and agility are crucial call for simple outsourcing to evolve into more complex models of IT outsourcing. Change is constant, and nothing is certain, therefore unseen factors such as trust and culture become more important in IT outsourcing arrangements. This research-in-progress examines the role of Service Level Agreements (SLAs) in manag...

Increasingly, firms are outsourcing their processes. Outsourcing regards not only peripheral activities but portions of key activities as well. Outsourcing is a pervasive phenomenon that often overlaps, and interferes with, the strategic decision to define a firm’s boundaries. By outsourcing phases of R&D processes, for example, firms may lose their know-how concerning the production of core pr...

Offshore labor outsourcing (“offshoring”) is a process in which US companies set up overseas production facilities, employing local workers, simultaneously curtailing their production on US soil and laying off part of their US workforce. This is followed by (is intertwined with) rehiring a part of the laid-off workers, to boost production for domestic consumption and/or export. We present a mat...

Outsourcing data to cloud environments can offer ease of access, provisioning, and cost benefits, but makes the data more vulnerable to disclosure. Loss of complete control over the data can be offset through encryption, but this approach requires an omniscient third party key authority to handle key management, increasing overhead complexity. We present the ZeroVis framework that provides conf...

Database outsourcing is an important emerging trend which involves data owners delegating their data management needs to an external service provider. In this model, a service provider hosts clients’ databases and offers mechanisms to create, store, update and access (query) outsourced databases. Since a service provider is almost never fully trusted, security and privacy of outsourced data are...

Database outsourcing is an important emerging trend which involves data owners delegating their data management needs to an external service provider. Since a service provider is almost never fully trusted, security and privacy of outsourced data are important concerns. A core security requirement is the integrity and authenticity of outsourced databases. Whenever someone queries a hosted datab...