Knowledge Management System (KMS) is information and communication tool that increases the consumption of Knowledge Management (KM). There are different approaches to KMS: Social approach, technological approach, and socio-technical approach. In this paper we develop a theoretical framework by linking the main components of KM System (KMS) from soico-techno perspectives to DeLone and McLean suc...

Self-service technologies (SSTs) enable individuals to be independent and act at their own pace in their own time in consuming services that would ordinarily require delivery through a human resource. One emerging trend in SSTs is the implementation of such technologies to support individual training and learning, thus adapting to individuals' needs and pace. We leverage the DeLone and McLean I...

Induced by the widespread use of social software in personal contexts, companies wish to profit from its advantages. Owing to limited IT budgets and the need to justify investments in such systems, it is important to assess the benefits of employing social software in the corporate context. In this paper, we propose conceptual models for assessing the success of two specific types of social sof...

Convenience has become an important indicator of e-commerce systems success. Based on the information systems management and marketing literature, this study explores how customer convenience in using functions and services affects e-commerce systems success. It proposes and analyzes a re-specified ecommerce system model based on the updated DeLone and McLean Information Systems Success Model w...

Perbankan melakukan digitalisasi dengan meluncurkan aplikasi mobile banking, dimana adanya banking dapat diharapkan memudahkan pengguna dalam transaksi. Tujuan penelitian ini adalah untuk menganalisis pengaruh model kesuksesan Delone dan Mclean yang terdiri dari variabel kualitas sistem, informasi, layanan, pengguna, kepuasaaan manfaat bersih banking. Metode peneltian digunakan kuantitatif meto...