Today, in a competitive market, service organizations and producers have a great attention to optimization and customer satisfaction in order to become competitive. Service organization must reduce the number of arrival, waiting time and service time in the queue to increase the customer satisfaction. In this paper by the aim of queuing theory we analyze the optimal amount of increment in a rep...

We consider a multiserver queuing process speciied by i.i.d. interarrival time, batch size and service time sequences. In the case that diierent servers have diierent service time distributions we say the system is heterogeneous. In this paper we establish conditions for the queuing process to be characterized as a geometrically Harris recurrent Markov chain, and we characterize the stationary ...

This paper presents a new mathematical model to solve cell formation problem in cellular manufacturing systems, where inter-arrival time, processing time, and machine breakdown time are probabilistic. The objective function maximizes the number of operations of each part with more arrival rate within one cell. Because a queue behind each machine; queuing theory is used to formulate the model. T...

Queuing theory is the branch of Operations research in applied mathematics and deals with phenomenon of waiting lines. Queuing theory is concerned with the mathematical modeling and analysis of systems which provides service to random demands. In this paper, we have focused the applications of queuing theory in the field of healthcare (hospital) i.e. one of the biological paradigm. The health s...

This article is a brief exposure of the process approach to a newly emerging area called "discrete event systems" in control theory and summarizes some of the recent developments in this area. Discrete event systems is an area of research that is developing within the interstices of computer, control and communication sciences. The basic direction of research addresses issues in the analysis an...

Ship–infrastructure cooperation, i.e., infrastructure scheduling, is significant for optimizing the utilization of spatial-temporal resources infrastructures and improving efficiency safety waterborne transportation systems. This paper carries out a systematic review scheduling problems in systems, including locks, terminals, berths, waterway intersections. The are linked to classical optimizat...

To improve customer satisfaction through prompting waiting time is a key way for a call center. The practice shows that the length of prompted waiting time has an important effect on customer satisfaction and the utility of the call center. Based on queuing theory we develop a maximum system utility optimization model with consideration of customer psychology behavior. First, we study the impac...