The research program at IBM’s® Collaborative User Experience (CUE) group supports an e-mail system used by millions of people. We present three lessons learned from working with real-world enterprise e-mail solutions. First, a pragmatic, system-level approach reveals that e-mail programs are generally used idiosyncratically, often for many different goals at once. This fact has strong implicati...

Two empirical studies are presented that explore how and why e-mail communication (versus face-to-face communication) influences cooperation in mixed motive group contexts. Results indicate that, relative to those engaging in face-to-face interaction, those who interacted via e-mail were (1) less cooperative and (2) felt more justified in being non-cooperative. Feelings of justification mediate...

Most e-mail readers spend a significant amount of time regularly deleting junk e-mail (spam) messages, which are a part of marketing campaigning efforts of various companies wherein users normally signed in and it also results in increasing volume of storage space and consumes network bandwidth. A challenge, therefore, rests with the developers and improvement of automatic classifiers that can ...

In this article we formulated a model of psycho-social elements of the process of receiving an e-mail. The corresponding technique starts by recognising the relevant states of a human receiver and a received e-mail. The states are parameterised, paying special attention to the description of receiver’s emotional states, as the event of receiving is more localised in time than that of sending an...

Micro Law S hould marketers providing e-mail advertising to sellers of weight loss, phone sex, and get-rich-quick-scheme services have a right to send unsolicited e-mail via online services such as AOL? Does the First Amendment of the US Constitution guarantee such access as a form of free speech? Do the antitrust laws prohibit AOL and other servers from denying these marketers access to an ess...

In this paper, we present the architecture of a new multimedia E-mail system, which has been successfully developed in the Communication and Multimedia Laboratory of National Taiwan University. This prototype E-mail system is fully compatible with traditional Internet E-mails i n that the multimedia emails can be sent through Internet. For allowing one to compose multimedia emails, the system p...

Una dintre acţiunile cotidiene pentru orice persoană, din orice domeniu este citirea poştei electronice (e-mail). Mesajele trimise pot fi extrem de numeroase şi de mai multe feluri, fiind necesar un mecanism de clasificare a acestora pe categorii. Clienţii actuali de (programele care furnizează accesul la) e-mail au posibilitatea de a crea directoare şi reguli speciale care se transpun în mecan...

In this paper, we describe EMMA (E-Mail Management Assistant), an e-mail system that addresses the process of e-mail management, from initially sorting messages into virtual folders, to prioritizing, reading, replying (automatically or semi-automatically), archiving and deleting mail items. EMMA attains a high degree of accuracy on email classification by using a rule-based approach known as Ri...

In this study, a subspace analysis approach is proposed for the detection of spam e-mail. Spam e-mails can be described as messages that are sent for promotion, advertisement or directly disturbance purposes. We have chosen covariance based subspace analysis methods to approach the classification problem. The training and test sets used in the study are composed of HTML e-mails in English. A no...

Although electronic mail is an increasingly important service, there are few empirical studies of e-mail traffic. We have observed over 2.85 million messages passing through our departmental servers over the course of seven months, and derived distributions that approximate several important e-mail parameters including message sizes, message senders and receivers and the burstiness of message d...