Sweden has adopted ambitious energy savings objectives for buildings, but at the current rate of energy efficiency investments the objectives are unlikely to be reached. In this article we report the early findings of how real estate owners reason and act in energy efficiency investment decisions. Based on the results from interviews with the real estate companies, the companies have been divid...

Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of activities is implemented through e-services to directly involve customers into business processes. Traditionally Customer Service Management involves application of data mining techniques to discover usage patterns f...

Abstract Tracking of shipments is an important element of customer service in the transportation industry; and essential for logistics services as merge-in-transit. However, contemporary tracking systems are designed for use within a single company, and are thus invariably inadequate for multi-company environments. The single company focus has led to a reduced span of monitoring and a diluted a...

Though analyzing the IT service management framework and associated processes of KM company, this paper determines various indicators of IT service management process. The weights of each indicator are calculated with analytical hierarchy process (AHP), and the evaluation was executed in KM company. And the suggestions are proposed with consideration of both the evaluation results and the real ...

This article describes the origins of learning outcomes-based qualifications in England 1980s. It design philosophy and evolution National Vocational Qualifications (NVQs) which are contrasted with content-led frameworks such as English Curriculum. The flaws NVQ noted some policy implications experience remarked on. goes on to consider adoption outcomes approaches European Union, first through ...

We study the problem of distributed workflow enactment in which new job requests, each composed of a workflow, a deadline, and a payment, arrive at a company at regular intervals. The company must decide which services to perform in which workflows and with which service agents. It must also provide the proper monetary incentives to its selfish service agents so as to align their interests with...

Creditworthiness assessment was one of the first areas to apply machine learning techniques in economics. The creditworthiness retrofit protection vital for ESCO determining credit scoring. This study aimed develop a retrofitting model utilize with multinomial logistic (MNL) and life cycle cost analysis (LCCA). aims provide an evaluation models from financing alternative Indonesia's energy effi...