This paper applies fuzzy set theory to evaluate the service quality of online auction. Service quality is a composition of various criteria. Among them many intangible attributes are difficult to measure. This characteristic introduces the obstacles for respondent in replying to the survey. So as to overcome this problem, we invite fuzzy set theory into the measurement of performance. By using ...

Evaluation and selection of a concrete production facility location is an important strategic decision making problems for both the public and private sector. The multi-dimensional, multi-criteria nature of the concrete production facility location problem limits the usefulness of any particular single objective model. In this study, social, economical, technological, environmental, and transpo...

The aim of this chapter is to investigate the decision process of manufacturing systems (MSs) under uncertain conditions. The decision process needs a systematic approach to structure the system requirements and highlight the management preferences while considering vague criteria. In order to establish a suitable empirical approach for the decision process compatible with the current/future re...

Purpose: To reduce the subjective prejudice and uncertainty in evaluating product quality. Design/methodology/approach: AHP method is used to analyze the structure of product quality evaluation problem and determine weights for evaluation criteria. After structure judge matrix, sequencing calculation and concordance examination, evaluation methods such as fuzzy synthesis evaluation are used to ...

Based on features of distance education and its disadvantages in terms of learning evaluation, this study uses Analytic Hierarchy Process (AHP) and fuzzy mathematics theory to study distance education. First, an electric file is generated for each learner. Then a practical multi-hierarchy evaluation model is built based on AHP. Finally, evaluation of on-line education is done based on informati...

Fuzzy AHP is a hybrid method that combines Fuzzy Set Theory and AHP. It has been developed to take into account uncertainty and imprecision in the evaluations. Fuzzy Set Theory requires the definition of a membership function. At present, there are no indications of how these membership functions can be constructed. In this paper, a way to calibrate the membership functions with comparisons giv...

Abstract: With the globalization of online shopping, deterioration of the ecological environment and the increasing pressure of urban transportation, a novel logistics service mode—joint distribution (JD)—was developed. Selecting the optimal partner combination is important to ensure the joint distribution alliance (JDA) is sustainable and stable, taking into consideration conflicting criteria....

Decision-making problems require systematic approach to evaluate alternatives using both quantitative and non-quantitative factors. Standard methods to solve problems lack considerations of non-quantitative factors, in which numeric value is difficult to assign. Different techniques like Fuzzy set theory, Analytic Hierarchy Process (AHP) and Multi Criteria Decision Making (MCDM) are presently b...

In this study, we proposed a Fuzzy and AHP (Analytic Hierarchy Process)-based negotiation support mechanism (FAHP-NEGO) to support the dynamic negotiation in Electronic Commerce (EC). Most of former researches proposed the negotiation support mechanisms, which were based on quantitative conditions only. In real-world case, however, it was crucial to have qualitative negotiation conditions such ...

Supplier selection is one of the most important functions of a purchasing department. Since by deciding the best supplier, companies can save material costs and increase competitive advantage. However this decision becomes complicated in case of multiple suppliers, multiple conflicting criteria, and imprecise parameters. In addition the uncertainty and vagueness of the experts’ opinion is the p...