Enterprise architectures (EA) can be used for analyses in different ways and thus can support the decision making process that has to cope with an increasing number of changes, the clarification of the extent of changes and the complexity of these changes. A gap analysis is used in the context of EA to identify differences between two states of an EA. Formal models of an EA allow tool support a...

Business value from outsourcing is increasingly dependent on how well the relationship between the client and its service provider(s) is managed. This paper analyses the factors that affect outsourcing success in terms of project success, knowledge transfer and sustainability. Data were collected from six businesses in Pakistan representing three outsourcing relationship cases. The findings ind...

This paper focuses on a knowledge – based decision system for human resource management within public administrations, with the aim of improving the service quality. In particular, the construction of decision rules for a generic public administration considers a Skill Gap Analysis among real and ideal workers competence profiles. The procedure foresees the following steps: an analysis of organ...

There is very little literature supporting software product managers in their work, even though they play a crucial role within software product management organizations. There are large solutions for the improvement of software product management practices, but these are not applicable to most small and medium sized organizations. This research-in-progress paper presents a general incremental ...

Expertise in ICT is scattered across globally. Mobility of the researchers, the effective way of imparting knowledge from people with expertise in a specialised branch of area has not yet been fully studied. The gender imbalance in ICT education has been reduced in the recent past; however in the higher level such as R & D, inequality exists considerably. The dependence of women on men hinders ...

We address a problem of identifying nodes having a high centrality value in a large social network based on its approximation derived only from nodes sampled from the network. More specifically, we detect gaps between nodes with a given confidence level, assuming that we can say a gap exists between two adjacent nodes ordered in descending order of approximations of true centrality values if it...

Product Lifecycle Management (PLM) innovates as it defines both the product as a central element to aggregate enterprise information and the lifecycle as a new time dimension for information integration and analysis. Because of its potential benefits to shorten innovation lead-times and to reduce costs, PLM has attracted a lot of attention at industry and at research. However, the current PLM i...

Using the SERVQUAL model, this study attempts to examine the impact of service quality dimensions on customer satisfaction. A total of 225 current users of a GSM provider participated in this study. Gap Analysis was used to determine the perceived and expected satisfaction level on each of the service quality dimensions and regression analysis was conducted to test the relationship between the ...

The LONG (Longitudinal Oriented Normative time Gap compensation) concept describes a lighting system that enhances the conspicuity of motorcycles by enhancing the ability of oncoming drivers to evaluate the distance and speed of a motorcycle equipped with lighting in the LONG configuration. It is based on the hypothesis that a motorcycle observed at the same distance and speed as an automobile ...

Leisure and recreation facilities are strongly intertwined due to their mutual dependencies. Thus, they build up invisible networks. Leisure and recreation facilities are one of the imperative components for socio-cultural, psychological, and economic development. In the spectrum of sustainable development, it is not possible to initiate development process without strategically planning for le...