The purpose of this study is to underline some of the distinctive practices of the hospitality industry in China. Particularly, we have interviewed several industry experts in luxury hotel properties in China and the USA and have compared their human resources practices. We found that luxury hotels that want to achieve international levels of service must invest more time in hiring and training...

Wireless technologies are gaining popularity as a “trendy” solution to attract customers; many hospitality-related companies such as Starbuck’s or McDonald’s are trying to offer these services to their patrons (Wrolstad, 2004). While several hotel corporations are trying to jump on the bandwagon, there are a number of factors potentially influencing the decision of whether or not to implement w...

As legalized gambling becomes increasingly widespread and competitive, operators seek employees who understand its unique culture and demands. Today, few baccalaureate programs offer gaming management education. Gaming subject areas for college programs span three content spheres: (a) gaming and games themselves; (b) gaming interfaces with other hospitality subjects (lodging, accounting); and (...

The author would like to thank Colegio El Pinar for their hospitality during the preparation of this survey.

this manuscript illustrates how the human resource management concept of employee empowerment likely has benefits in both developed and developing economies. studies in the hospitality sector and the manufacturing sector in canada, india, and turkey show that, in general, empowering supervisory behaviors, such as transformational leadership, increase feelings of psychological empowerment of emp...

The purpose of this study is to identify salient factors on students' career preparation behavior in the context of the hospitality and tourism education. A correlational study examined relationships between learning motivation, academic achievement, career decision selfefficacy, and career preparation behavior for 188 American students and 234 Korean students who major hospitality and tourism....

Received July 1995; revised April 1996. 1Research supported in part by ISF Grant NXZ000 and NXZ300 and by the Alexander von Humboldt-Stiftung. This author enjoyed the hospitality of the Faculty of Wiskunde and Informatica, Free University of Amsterdam and of the Faculty of Mathematics, Bielefeld University, while part of this research was carried out. 2Research supported in part by an NSF Postd...

In this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People’s Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skil...