The analysis of user reviews has become critical in research and industry, as user reviews increasingly impact the reputation of products and services. Many review texts comprise an involved argumentation with facts and opinions on different product features or aspects. Therefore, classifying sentiment polarity does not suffice to capture a review’s impact. We claim that an argumentation analys...

According to technology acceptance model (TAM), IT adoption is influenced by two perceptions: usefulness and ease-of-use. Researchers have discussed on what kind of IS applications offers opportunities for enhancing guest services to meet increasing customer expectations. However, little research has focused on IS adoption for collaboration IS in hospitality. Employees’ working efficiency and c...

This paper performs an assessment of tourists' perception towards semces associated with lodging (hotel factors), dining (restaurant factors), and transportation (transportation factors). The results of the empirical analysis suggested that these are the underlying dimentions held by the tourists: (1) Hotel factors Staff service quality, room quality, business serVices,. security, value and foo...

Pro-environmental behaviors foster hotel sustainability, including the achievement of environmental goals. The willingness to pay more for sustainable services should be considered a key pro-environmental behavior. purpose this study is identify relationship between guests' in regard their behavior and selected socioeconomic characteristics. Two main research methods were used: systematic liter...

The rationale of this study is to look at the association between services quality of Pakistani hotel and to scrutinize cause on customer satisfaction, brand image and customer loyalty. The primary data was collected from 5 and 8 star hotels of Pakistan. The response rate was 86%. Structural equation modeling (SEM) technique was used to analyze the data. The findings suggested that high quality...

This paper studies the optimal pricing strategy of a hotel that establishes an online distribution channel through cooperation with an online travel agency (OTA). The OTA promotes the hotel and sells hotel rooms through its website and receives commission from the hotel for rooms sold. Through a sequence game model, this paper derives the optimal decision on the unit commission of the hotel and...