Balanced scorecard is a widely recognized tool to support decision making in business management. Unfortunately, current balanced scorecard-based systems present two drawbacks: they do not allow to define explicitly the semantics of the underlying knowledge and they are not able to deal with imprecision and vagueness. To overcome these limitations, in this paper we propose a semantic fuzzy expe...

The present study investigated approaches and techniques to enhance strategic management governance and decision making within the framework of a performance-based balanced scorecard. The review of best practices from strategic, program, process, and systems engineering management provided for a holistic approach toward effective outcome-based capability management. One technique, based on fact...

To provide valuable support for successful decision-making, managers need a balanced set of financial and nonfinancial measures that represent different requirements, strategic goals, strategies, resources, and capabilities and the causal relationships between these domains. The balanced scorecard is such a measurement system. As an open system the balanced scorecard facilitates the considerati...

Frustrated by the inadequacies of traditional performance measurement systems, some managers have abandoned financial measures like return on equity and earnings per share. "Make operational improvements and the numbers will follow," the argument goes. But managers do not want to choose between financial and operational measures. Executives want a balanced presentation of measures that allow th...

BACKGROUND The paper aims to review, design and implement a multidimensional performance measurement system for a public research hospital in order to address the complexity of its multifaceted stakeholder requirements and its double institutional aim of care and research. METHOD The methodology relies on a participative case study performed by external researchers in close collaboration with...

Seit Jahren befindet sich das Gesundheitswesen verstärkt im Wandel. Die Wettbewerbssituation von Krankenhäusern verschärft sich zunehmend und strategische und operative Wirtschaftsziele rücken in den Vordergrund. Betriebswirtschaftliche Konzepte wie die Balanced Scorecard sind im Bereich der Produktivitätsmessung entscheidende Instrumente, deren Potenziale allerdings erst durch eine qualitativ ...

nowadays balanced scorecard has a critical role in implementing strategies for many organizations. strategy map as the 3rd generation of bsc by inverting mission and vision into strategic objectives is the linkage between formulating and implementing strategies. however, the methodology of developing strategy maps has many ambiguities. this study with inspiring by other authors and exploring li...