INTRODUCTION With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quali...

abstract the aim of the present research was to study the objective dimensions of security and the role of sport organizations in providing and developing security from the viewpoint of foreign sport tourists. the research was a descriptive survey. the statistical population (equal to the sample) consisted of foreign sport tourists participating in fajr international sport event (n=394). a rese...

BACKGROUND The medical tourism industry, which assists patients with accessing non-emergency medical care abroad, has grown rapidly in recent years. A lack of reliable data about medical tourism makes it difficult to create policy, health system, and public health responses to address the associated risks and shortcomings, such as spread of infectious diseases, associated with this industry. Th...

This study aims to examine the correlation of hotel service quality (i.e. assurance, reliability, responsiveness, tangibles and empathy) with tourists’ satisfaction. Results via correlation analysis, among 200 respondents who have already experienced the tourism product and services in Federal Territory of Labuan, Malaysia revealed that service quality is significantly correlated with empathy, ...

Tourists are not all the same, they have different pictures of their ideal vacation. Tourists are heterogeneous. Market segmentation is the strategic tool to account for heterogeneity among tourists by grouping them into market segments which include members similar to each other and dissimilar to members of other segments. Both tourism researchers and tourism industry use market segmentation w...

Invisible, attentive and adaptive technologies that provide tourists with relevant services and information anytime and anywhere may no longer be a vision from the future. The new display paradigm, stemming from the synergy of new mobile devices, context-awareness and AR, has the potential to enhance tourists’ experiences and make them exceptional. However, effective and usable design is still ...

The spatial behaviour of tourists has a large impact on the economic situation of a tourist destination. Stakeholders such as city councils have a strong interest in evaluating spatial behaviour to avoid misallocation of their scarce resources. In addition, individual service providers need to know where the tourists are in order to offer appropriate services and market them more effectively. T...

This paper conceptualizes the application of meta-design approach in the development of a mobile system supporting creative experiences for tourists. Specifically, for those working in creative industries, an adaptive mobile system will facilitate effective tourists’ interactions with and interpretations of the local attributes of tourism destinations. The mobile system will integrate the senso...

abstractâ recreation and leisure services, is one of the including factors affecting the quality of tourist experience in tourism destinations, something that also can directly affect them about their staying. the purpose of this study is quantitative and qualitative survey of recreational - leisure uses in the coastal strip of babolsar. methodology of this paper is descriptive- analytical. sou...

Th rough their multiple roles in tourism, residents of destination communities interact with tourists at destinations. Th e consequences of these host-guest interactions are bi-directional. Much research has been done on impacts of host-guest interactions on the local community. On the other hand, few studies have evaluated how tourists' on-site behaviour and experiences are aff ected by such i...