This study builds a typology of organizational knowledge in business services and empirically examines the effects of knowledge on innovation performance. We suggest that firms differ with respect to their knowledge creation approaches and that these approaches have implications for firm performance in terms of innovation success. A conceptual framework of knowledge assets with degrees of tacit...

Open data services have emerged as a research field. One important area of investigation within this field is exploration into how sustainable open data markets are created. Contests have become a popular method to propel and catalyse open data service development providing services to such markets. Recent research has identified numerous innovation barriers hampering development adjacent to th...

This paper considers product innovation in insurance and other financial services, an area where actuaries have an important role. It considers the proposition that there is no unique formula for success and that what works well in one situation may not work well in another. It first examines the sources of ideas for new products and, in particular, the role played by consumers, which is genera...

The stabilisation of innovative technology depends on reconciling technological requirements and user behaviour. This can be achieved by adjusting the technology to the users, by configuring the user, or by a combination thereof. This paper evaluates different strategies in a case of service innovation: the substitution of conductors with self-service machines in the Amsterdam tramways around 1...

Small and medium enterprises (SMEs) are normally required to attain dynamic success targets by improvement of their processes, products and services. One way to achieve this could be through quality initiatives and innovation in processes, products and services. In a knowledge based economy, use of quality measures alone may not bring competitive advantage due to severe resource constraints. Th...

The new service development of knowledge-intensive companies in emerging economies is changing from processes with only economic goals to processes that combine economic and social needs. In this approach, processes are socially constructed through society, aiming at achieving innovation success. The main research goal is to explore how companies organise the development process of new services...

Technological innovation became one of the biggest sources of competitiveness in major sub-sectors of services. In what concerns health care services business, evidences are much more diffused, because the ownership of the business could influence the objectives in terms of competitiveness, costs and service quality. Additionally, the concept of technological innovation is very wide, if we cons...

Most previous research comparing innovation activity in the manufacturing and service sectors has taken insufficient account of the variation in the intensity and nature of innovation activity within those sectors. We address this question using a simple sectoral split and applying it to manufacturing and the business services sector. The results indicate that in some respects there is greater ...

The maturity of employee knowledge management is a systematic effort to develop, promote, and apply knowledge of organizations in order to achieve success and goals that can have a significant impact on the quality of services as well as the development of organizational innovation. The present study deals with the assessment of personnel’s knowledge management maturity and the instructiona...

The purpose of this study is to seek input for a new online audiovisual heritage service. In doing so, we assess comparable online video services to gain insights into the motivations and perceptual innovation characteristics of the video services. The research is based on data from a Dutch survey held among 1,939 online video service users. The results show that online video service held overl...