© The HP Universal CMDB SPARQL Adapter Steve Battle, David Booth HP Laboratories HPL-2009-349 CMDB, SPARQL, ITSM, ITILv3, CMS, RDF, OWL, JENA IT Service Management (ITSM) is about making IT accountable to business. IT and business functions meet at the service interface where business functions define themselves in terms of the services they deliver to their customers. The IT function, in turn,...

A significant proportion of organizations delivering IT services follows and combines some IT management frameworks. At the organizational level, they often act in accordance with ITIL, the most used IT Service Management (ITSM) framework. At the project management level, a growing part of them are willing to work with agile methods. However, ITIL favours the Waterfall life cycle, such as in PR...

Mit der Einführung seines IT Service Managements (ITSM) verfolgen Unternehmen das Ziel, an den Geschäftsprozessen ausgerichtete IT-Infrastrukturen kostenund leistungsoptimiert einzusetzen. Dieser Anspruch, die Wertschöpfung von Unternehmen seitens der IT-Bereiche nachhaltig zu unterstützen, trifft in realen Umsetzungsprojekten auf verschiedenste Probleme. Am Beispiel der Einführung von ausgewäh...

data mining models, model lifecycle, SOA, BSM, BI, BPM Information Technology (IT) management is going through its third phase of evolution. In the first phase, it was about managing silos of devices (servers, storage) and applications. In the next phase, best practices frameworks such as IT Infrastructure Library (ITIL) prescribed a serviceoriented approach to IT management. Now, we are seeing...

the telecommunications industry plays an important role in providing ICT services to a wide range of customers. In addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (Telcos). Therefore, this group of customers should not be ignored by any reason. This is where the Telecom Companies ...