Background In the past decades, maturity models have become important tools to visualize progress in adopting processes and standards and to benchmark companies in their industry (Becker et al. 2009). Two of the best known and oldest maturity frameworks are the Capability Maturity Model (CMM; Paulk et al. 1993; Watts 1987) and its follow-up, Capability Maturity Model Integration (CMMi; CMMI Pro...

Knowledge has become a primary organizational resource and many organizations have focused attention on Knowledge Management (KM) as a means of enhancing their performance. KM encompasses a range of activities including the creation and capture of knowledge, the transfer or sharing of this knowledge and its application and reuse in organizations. KM has also been defined as providing the strate...

High investments needed by Information Technology (IT) require accuracy and alignment with organizational strategies as well as responsibility from all areas of the organization. This scenario brought importance to Information Technology Governance (ITG) in public and private organizations management in recent years. This research used secondary data from Sao Paulo State Departments and used fa...

The fundamental characteristic of an E-type system is its need to evolve to satisfy the needs of its users. Most approaches to system enhancements assume that a set of evolving requirements can be elicited from system clients that indicate their common needs at the time the requirements are elicited. However, decades of experience in requirements analysis and business process engineering indica...

The Capability Maturity Model (CMM) for Software is a development framework that describes the key elements for an effective software process. Cleanroom software engineering (CSE) is a managerial and engineering process for the development of high quality software with certified reliability. The combination of CMM management and organizational capabilities and the judicious application of Clean...

Maturity models in the domain of IOS have been developed and used for organizational design and analysis. Nevertheless, they typically provide a heterogeneous and inconsistent picture of relevant problem spaces (e.g. Supply Chain Management, interoperability problems, etc.). This effect is aggravated by the lack of a thorough model or method for self-appraisal with respect to an organization’s ...

Owing to global importance given to sustainability, commercial and government organizations alike are becoming aware about the need for them to implement sustainable supply chain management (SSCM) practices. These practices are mostly inter-organizational in nature, which introduce complexity due to the need for managing activities and information across the supply chain. However, currently the...

Deployment of software processes based on reference models is a knowledge-intensive task, i.e., a great amount of technical knowledge must be applied in order to guarantee conformance and adherence of processes deployed to the reference models adopted. Moreover, software process deployers have to deal with organizational and individual cultural problems on a regular basis, for instance, resista...

This paper identifies the forces affecting offshore software development based on a knowledge management perspective. The identified four major forces act along the dimensions of finance, individual education, organizational maturity, and culture. The analysis is validated on cases of European offshoring practice exhibited in the database of the EuroSPI (European Software Process Improvement) s...

The paper presented below concentrates on the self-assessment of organizational maturity level. There are the results of author’s own research of sub-criterions significance (in criterium customer orientation) carried out using factor analysis. The analysis consists of the criterion of customer orientation. In this criterion, using factor analysis there were three hidden factors identified.