Most airlines overbook their actual capacity (for both passengers and cargo) because part of the booked demand often does not show up at the flight departure. A key element of overbooking is a model that accurately predicts the show-up rate of the current bookings. Given the increasing importance of cargo within their business, most major airlines now scrutinize estimates of show-up rates for c...

This study examines customer responses to advertising media choices when choosing an airline. The authors employed quantitative research that obtained the basic information about passengers' of airlines via online Google form and in-person questionnaire distribution at airports. As a result, this study's number valid was 209, with 50.20% age range between 18-30 years old. results found passenge...

This study examines online brand trust and its influencing factors in the specific context of online air ticket buyers in Malaysia. Summarizing academic literature on online brand trust drivers, it was found that there is a need to conduct research on online brand trust. Accordingly our hypotheses is that word-ofmouth, online experience, security/privacy, perceived risk, brand reputation and qu...

Ticket sales remain a significant source of revenue in professional team sports. However, season ticket revenue, as an effective risk-reducing instrument, is rarely analyzed the literature. This study aims to determine, from price and product perspective, extent which different factors affect prices. Using three German sports leagues, ticket-pricing model was developed empirical model. Consiste...

The widespread popularity of lotteries in general and the introduction of the U.K. National Lottery in November 1994 has generated concern over the potential addictiveness of gambling and numbers games in particular. Indeed, the Director General of the Of®ce of the National Lottery (who regulates the U.K. game that is operated by a private sector franchisee) is directed by the Secretary of Stat...

The objective of the Fly Airline case is for you to learn to develop audit procedures in a context, e-ticket revenue, in which most of the evidence is available electronically, and in which many tests of controls and substantive tests can be performed using data stored in electronic form. In sequence, you will identify controls and their objectives, match controls to financial statement asserti...

The internet presumably reduces search costs and creates an “efficient” market. Prior research quantifying the dispersion in the electronic market, however, has yielded mixed results. Some recent research has documented very low levels of dispersion in internet attributing it to the use of transaction prices as opposed to posted prices. We revisit this issue using contemporaneous online and off...

The problem of patient no-shows (patients who do not arrive for scheduled appointments) is significant in many health care settings, where no-show rates can vary widely. No-shows reduce provider productivity and clinic efficiency, increase health care costs, and limit the ability of a clinic to serve its client population by reducing its effective capacity. In this article, we examine the probl...