were experiencing difficulty meeting OR turnover goals. Extended turnovers increased patient and physician wait times and disrupted flow in the OR suite. The team averaged 20 minutes to complete room turnovers, and in some observed cases, they required 25 minutes. Absent personnel, missing supplies , delayed delivery of the patient to the OR, and undefined responsibilities were just a few of th...

Background and objectives: Services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. However, there is a major gap in the relevant literature in Malaysia in this particular field. Thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the Mala...

There is a growing body of research into Mobile Information and Entertainment Services in recent years. This study explored the effect of mobile service quality and its compatibility to mobile technology on users’ perceived playfulness toward these services. Perceived Service Quality and Perceived Technology Compatibility were found to influence users’ Perceived Playfulness. Furthermore, Percei...

OBJECTIVE To investigate the levels and factors affecting the perceived quality of HIV/AIDS treatment and care services. DESIGN A cross-sectional study. SETTING The study was conducted in Wolaita Zone of southern Ethiopia in one hospital and five health centres providing antiretroviral therapy (ART) and pre-ART. PARTICIPANTS 481 persons infected with HIV on outpatient care, 408 (83.8%) on...

Lean is today becoming increasingly popular in Swedish manufacturing industry, and the concept has also started to spread to other sectors, such as administration, healthcare and the municipal sector. However, previous studies have suggested that Lean can become “mean”, creating working conditions that are bad for the employees. Conversely, other studies instead suggest that this has less to do...

Background 5S is a lean method for workplace organization; it is an abbreviation representing five Japanese words that can be translated as sort, set in order, shine, standardize, and sustain. The 5S management method has been recognized recently as a potential solution for improving the quality of government healthcare services in low- and middle-income countries. Objective To assess how the 5...