due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

Recently, the authors suggested a new approach to the design offuzzy control rules. The method, referred to as fuzzy Lyapunov synthesis, extends classical Lyapunov synthesis to the domain of "computing with words", and allows the systematic, instead of heuristic, design and analysis of fuzzy controllers given linguistic information about the plant. In this papes we use the fuzzy Lyapunov synthe...

An evaluation methodology based on fuzzy computing with words aimed at measuring the information quality of Web sites containing documents is presented. This methodology is qualitative and user oriented because it generates linguistic recommendations on the information quality of the content-based Web sites based on users' perceptions. It is composed of two main components , an evaluation schem...

between the progression of the disease and SACE activity. Conversely, we recently observed three cases of rapidly progressive pneumoconiosis (CWP, 1 case; silicosis, 2 cases) characterized by very high SACE activity (>mean + 4 units of standard deviation), associated with an increased alveolar lymphocytosis. Evidence of elevated SACE levels in non pneumoconiotic coal miners lead us to suggest t...

In this work, we reflect on some questions about the measurement problem in economics and, especially, their relationship with the scientific method. Statistical sources frequently used by economists contain qualitative information obtained from verbal expressions of individuals by means of surveys, and we discuss the reasons why it would be more adequately analyzed with soft methods than with ...

The arrival of LATEX2ε at SEP enhanced our LATEX typesetting system and led us to improve SEP’s customized enhancements. The revised system enables us to use the script latex2html (Drakos, 1996) to publish our documents routinely on the Internet. Additionally, we improved the communication between a document’s makefile and its corresponding LATEX file. Finally, we replaced a gigantic c-shell sc...

In this paper we present a method based on fuzzy computing with words to measure the informative quality of Web sites used to publish information stored in XML documents. This method generates linguistic recommendations on the informative quality of Web sites. This method is made up of both an evaluation scheme to analyze the informative quality of such Web sites and a generation method of ling...

BACKGROUND Students' perceptions of their educational environment have a significant impact on their behavior and academic progress. The aim of this study was to assess the perceptions of medical students concerning their educational environment at Hormozgan University of Medical Sciences in Iran. METHODS In this cross-sectional study, questionnaires were distributed to 210 medical students a...

background following the implementation of family physician plan in rural areas, the quantity of provided services has been increased, but what leads on the next topic is the improvement in expected quality of service, as well. the present study aims at determining the gap between patients’ expectation and perception from the quality of services provided by family physicians during the spring a...

Construction waste is a major source of urban waste received at many landfill sites around the world. A number of waste management methods have been in use to deal with the substantial amounts of various kinds of construction waste in order to relieve the heavy waste burden in many cities. To achieve sustainability in urban development, different waste management methods should be carefully exa...