In order to define priorities for improvement of the Occupational Hygiene Service, Institute for Occupational Health, Tel Aviv University, consumer satisfaction was evaluated by postal questionnaire. The questionnaire covered items on service accessibility and quality, including staff courtesy and respect for the consumer, cost, satisfaction with the service in general over time, and satisfacti...

This study aims to analyze the effect of price and service quality waiters on customer satisfaction. The research method used in this is quantitative method. data collection instrument was a questionnaire. dependent variable Customer Satisfaction independent Price Service Quality at Panderman Coffeee Shop Hotel Aria Gajayana Malang. result that there partially positive significant satisfaction ...

been studying the processes by which delivering high-quality goods and services increases profitability through customer satisfaction and found that customer satisfaction is related to positive word of mouth, cross-selling or upgrading, repurchase intentions, and reduced price sensitivity (e.g., Baker and Crompton 2000; Reichheld and Sasser 1990; Rust, Zahorik, and Kleiningham 1995; Stahl, Matz...

The objective of this paper is to reveal the factors that determine customers’ loyalty intention in the electronic marketplace. Seven hypotheses were postulated based on an extensive literature review in terms of sales behaviour, trust, satisfaction and price fairness. An empirical survey was then designed and conducted. The sample comprised customers who had made purchases from the best-known ...

This paper argues that life satisfaction data can be used to value natural disasters. We discuss the strengths of this approach, compare it to traditional methods and apply it to estimate and monetize utility losses caused by floods in 17 OECD countries between 1973 and 2004. Using combined cross-section and time-series data, we find a negative impact of floods on life satisfaction that is size...

This study explored the 5 subconcepts (empowerment, flexible environment, personal knowledge, reflection, and social norms) of the Wittmann-Price Theory of Emancipated Decision Making (EDM) in women's healthcare, a theoretical model. Pain management for labor was the clinical exemplar. The correlation of EDM and satisfaction with the decision (SWD) was measured, and flexible environment was the...

The outlook is that the bad times for the hotel industry may be coming to an end. Many experts during this economic decline have declared that the drop in aggregate demand and the Internet incursion has resulted in hotel brands ceasing to be important. Consequently, conventional wisdom viewed price discounting, as the most important factor in hotel selection by consumers. The current study anal...

This paper studies how relative wealth concerns, in which a person’s satisfaction with their own consumption depends on how much others are consuming, affect investors’ incentives to acquire information. We find that such externalities can generate complementarities in information acquisition within the standard rational expectations paradigm. When agents are sensitive to the wealth of others, ...