This paper aims at the application of an ergonomic maturity model (EMM), in order to assess the ergonomic sustainability outreach of ergonomic actions. This proposition was motivated by the widespread sensation that the development of the discipline, its educational devices and related practices depends on the attitude of ergonomics practitioners rather than environmental macroergonomic conditi...

In this paper we develop a learning-mediated model of offshore software project productivity and quality to examine whether widely adopted structured software processes are effective in mitigating the negative effects of work dispersion in offshore software development. We explicate how the key process areas of the capability maturity model (CMM) can be utilized as a platform to launch learning...

Despite the clear relevance of the Information and Communications Technologies (ICT) market in world economics and the evident lack of success of software projects, organizations devote little effort to the development and maturity of the software project manager profession. This work analyzes the figure of project manager from the perspective of the Team Software Process (TSP), and it consider...

Cleanroom is a set of software engineering principles that support the development of reliable software. The Systems group at Raytheon TI Systems, a SEI level 3 organization, successfully adopted Cleanroom into a pilot CMM level 5 project. The successful introduction of this technology was a result of the principles of Cleanroom being based on fundamental computer science foundations. As with a...

This paper explores a process view of call centres and the knowledge infrastructures that support these processes. As Call centres grow and become more complex in their function and organisation so do the knowledge infrastructures required to support their size and complexity. This study suggests a knowledge-based hierarchy of ‘advice-type’ call centres and discusses associated knowledge manage...

This paper reviews, compares, and integrates existing Knowledge Management Maturity Models (KMMM) to propose a General KMMM (G-KMMM), which focuses on assessing the maturity of people, process and technology aspects of KM development in organizations. An accompanying assessment tool is also developed to facilitate practical application. The utility of G-KMMM is explored in a case study of a lar...

Fifty percent of the titles I've addressed since embarking on writing this article series are a result of my having received 5 or more concerned phone calls relating to a given subject. This installment: The latest or updated generation of Computerized Maintenance Management Systems selling techniques to be encountered at the National Manufacturing Week Conference in Chicago: 1) Are you going t...