Since the birth of the nation, concepts about the political duties of citizens have changed drastically to keep pace with growth and development. The information needs have changed as well, as have the institutions that supply this information. In this essay I analyze the interrelation between citizenship in the twenty-first century and the information supply that nourishes it. I focus on studi...

Effective and timely user access to public information is one of the most fundamental requirements for e-government and e-democracy. In this context, the discovery of e-services available to citizens plays a very important role, because it represents one of the most frequent points of contact between public administrations and citizens. We present a solution, based on dynamic taxonomies, to end...

Ethics and accountability are cornerstones of public management. One of the ways in which ethical standards in the public service can be promoted is by developing a Code of Conduct that sets a standard of behaviour to be followed. The diversity of information and communication technologies (ICT) and increased use of ICT have created a variety of ethical issues. In this paper, the process for fo...

This paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the C...

Information and communication technologies have changed the way in which citizens interact with Public Administrations. Digital literacy is key for the development of the Liquid Society, and Public Administrations must take the lead in promoting more efficient, universal, and user oriented public services. The migration to open source standards allows Public Administration to offer more democra...