Many models for characterizing and evaluating e-services emphasise different levels of complexity and maturity of e-services. These frameworks takes as their starting point an organisational point of view on e-services where it seems that integration between different public authorities is the ultimate goal. An unresolved quest is however to judge and design e-services desired by the citizen. F...

The expeditious development of technology and internet has diverted company direction to retain customer e-satisfaction. Customer satisfaction is becoming an area of great interest for companies and customer satisfaction has a direct impact on the profitability of a company. With regard to customer satisfaction’s importance, we investigate the impact of service quality dimensions on customer sa...

This study aims to apply Grey system based on modified E-S-Qual model to analyze e-service quality.Questionnaires on the basis of E-S-Qual model, which consisted in 7 dimensions, were distributed among customers of 5040.ir, an online retailer in Iran. 251 questionnaires were obtainedfrom the customer’s website. After applying the method and calculating the scores in each dimension, the gap betwe...

In this paper we present e-GovQoS, an ontology to specify “quality model” for digital e-Government services suitable for quality evaluation, monitoring, discovery, selection and composition. It takes into account a taxonomy for formal representation based on quality parameters and a mathematic model. Our ontology is significant for the realization of a community in which “user satisfaction” is ...

e-Businesses are increasingly engaging in data warehousing projects in order to achieve a competitive advantage through the exploration of the information as contained therein. It is therefore paramount to ensure that the quality of the data is high. This paper discusses how data mining can be used to assess and improve the quality of e-Data Warehouse data, with specific reference to the Busine...

The number of users of e-commerce applications is increasing, and users are becoming more and more sensitive to the quality of the ofSered services. This paper discusses performance and scalability issues for back-end parallel or distributed database servers used in ecommerce applications. We argue that database scalability rannot be achieved without considering eflcient data placement. In part...

There is little research that addresses methodological issues in the context of e-service quality. This study content analyzed e-service quality articles published between 2003 and 2013 to assess methodological issues in this field. Sampling methods (probability vs. nonprobability), use of undergraduates (UGs) in research, service context, geographic location, demographic information, research ...

Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, eservice may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic and public librarians answer 676 online reference quer...

Implementing and developing electronic government is the necessity of current era. In this situation, developing countries are increasingly trying to implement electronic government. This depends heavily on accepting the by the various public. Thus, the main aim of this research is to investigate the most important damages of accepting electronic government by the citizens. The population of th...