Due to the expansion of cyberspace in context internet use and public access this platform, many stores try online sales platform eliminate geographical zones restrictions number intermediaries. This approach has other advantages such as reducing completed costs, lower shipping costs faster speed product delivery, etc. Proper evaluation suppliers ranking plays an important role increasing produ...

this paper reports a survey and case study research outcomes on the application of data envelopment analysis (dea) to the ranking method of european foundation for quality management (efqm) business excellence model in iran’s automotive industry and improving benchmarking process after assessment. following the global trend, the iranian industry leaders have introduced the efqm practice to thei...