many e-commerce transactions via e-payment systems is carried out. the aim of this study is that the theory of structures, an empirical analysis about the importance and ranking key factors that may be on customer satisfaction in electronic payment systems affect the iranian banks.9 specific topics of the factors in e-payment systems, customer satisfaction and affect are more key, were selected...

We consider a single server queue in discrete time, in which customers must be served before some limit sojourn time of geometrical distribution. A customer who is not served before this limit leaves the system. The fact of serving customers, holding them in queue or losing them induce costs. The purpose is to decide when to serve the customers so as to minimize these costs. We use a Markov Dec...

Abstract This study empirically investigates the relationship between customer concentration and corporate risk-taking. We find that overall significantly reduces However, varies across different settings. Specifically, negative customer-base risk-taking is only present in more marketized regions, competitive industries, firms with lower market shares, less innovative non-state-owned firms, tho...

A problem of identifying key drivers in customer satisfaction analysis is considered in relation to Kano theory on the relationship between product quality and customer satisfaction using tools from Cooperative Game Theory and Risk Analysis. We use Shapley Value and Attributable Risk techniques to identify priorities of key drivers of customer satisfaction, or key dissatisfiers and key enhancer...

The Central Bank of Iran banned online currency trading through Forex brokers in November 2016. However, some Iranian speculators still trade in the online Forex market. Is this prohibition on Forex trading reasonable? According to reports, the majority of Forex day traders fail and leave the market within six months to a year. Some scholars attribute this failure to the changeable characterist...