Upon the technological advancement of production flexibility, supply chain agility, and customer behavioral tracking, many online businesses now develop their customization strategies. In this regard, this study proposes an integrative framework for customization of product information, transaction handling, product attribute, and sales’ service. We are interested in how these customizations af...

Knowledge-based configurators support customers in preference construction processes related to complex products and services. In this context utility constraints (scoring rules) play an important role. They determine the order in which configurations are presented to customers. In many cases utility constraints are faulty, i.e., calculate configuration rankings which are not expected and accep...

In the world of Internet, users always expects the services, provided by the service providers must be easy to access. When online users need to retrieve information while doing online sales, then the ease of use depends on the frequency of the items that are available in the product recommendations. To achieve this, the crawlers are used to retrieve and download the required information from t...

Existing models of industry lifecycle evolution tend to focus on changes in products and processes and largely overlook the importance of services. Sales of services, however, are becoming increasingly significant in the revenues of many industrial and high-technology firms either because of industry evolution or strategic decisions or both. In this paper, we extend lifecycle theory by explicit...

This research paper discusses a manufacturing support system which supports not only maintenance services but also consulting services for manufacturing systems consisting of multi-vendor machine tools. In order to do this system enables inter-enterprise collaboration between engineering companies and machine tool vendors. The system is called "After-Sales Support Interenterprise collaboration ...

COMPUSTAT data on 12,000 firms for the years 1956–1992 indicate that large firms hold less cash as a percentage of sales than do small ones. Whether comparisons are made within or across industries, the elasticity of cash balances with respect to sales is about 0.75. Firms headquartered in counties with high wages hold more money for a given level of sales, a finding consistent with the idea th...

BY ARTHUR R. ROSEN AND LEAH ROBINSON E ven though it looks like a service, walks like a service, and quacks like a service, cloud computing is probably—in the eyes of some state tax administrators—a taxable license to use pre-written computer software. At least that is the disturbing multistate trend that appears to have been initiated by a steady stream of New York sales and use tax advisory o...

Scanning was once the domain of specialized value-added resellers, imaging hardware distributors and geeky “systems integrators.” These three sales channels catered to an equally obscure group of imaging-focused employees in the back offi ce operations at large fi nancial services operations, insurance companies, government agencies and wherever else paper showed up in huge quantities. In the p...

Manufacturing companies around the globe are striving to increase their revenues and profitability. One way is through Functional Sales, i.e. shifting the focus from the production of products to the production of services. Functional Sales and Design for Environment (DfE) have many common issues, e.g. the life cycle perspective. The paper’s aim is to highlight a proposed interactive design met...